Results released by the Home Builders Federation (HBF) have awarded Bellway a 5 Star Rating in customer satisfaction for the sixth consecutive year.
The housebuilder, whose Wales division is based in Cardiff, achieved a score of over 90 per cent which signifies that more than nine in ten of its customers would recommend the developer to a friend.
The prestigious accolade of HBF 5 Star Rating is given to companies who achieve a 90 per cent or higher rating in the annual Customer Satisfaction Survey. This takes a snapshot of the views of customers moving into new-build homes in the past 12 months.
Bellway Wales is currently building new homes across Wales and Gloucestershire, including in Cardiff and Newport.
Andy Backhouse, Managing Director of Bellway Wales, said: “To have achieved a sixth successive HBF five-star rating is a huge feat for everyone at Bellway, and is testament to the dedication of our team, and quality of our product and customer service, in a year which has had obvious challenges for the industry in the face of the pandemic.
“Our ‘customer first’ approach means that everything we do within the business is focused on the end result for our buyers, who are the lifeblood of the company, and we feel vindicated in our ethos having achieved a score of over 90 per cent once again in the Customer Satisfaction Survey which covers the past 12 months.
“We continue to work hard across the region to deliver an even better customer experience year-on-year and we must give a huge thanks to all our staff and suppliers across the division who help us achieve accolades such as this one. We look forward to congratulating all our site teams within the Wales division for their efforts in the near future.”
Joanne Lawrence, who has recently moved into a Bellway home at the Picklenash Grove development in Newent, is one of the hundreds who have enjoyed a positive customer experience with the housebuilder in the past year.
She said: “When we had any questions in the meetings, the information was detailed, and we just had a positive experience throughout. I would recommend the developer as we are so happy with everything.”
Bellway’s Parc Mawr development in Penllergaer, Swansea will be launching in the spring.
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