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111 service now available across whole of Wales

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Urgent medical and health advice is now available across Wales 24 hours a day, seven days a week following the successful rollout of the 111 helpline.

The service, which is run by the Welsh Ambulance Services NHS Trust, and can be accessed online at 111.wales.nhs.uk or by telephone by calling 111, will give people up-to-date health advice and guidance on which NHS service is right for them.

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The NHS 111 Wales website includes more than 65 symptom checkers and information about local services, and should be everyone’s first port of call before making a phone call.

But if your health concern is urgent, call handlers on the 111 helpline can also help you get the right treatment at the right time and in the right place.

The service has now been rolled out to all seven health board areas in Wales including Cardiff and Vale University Health Board, which came online last month.

Health Minister Eluned Morgan said: “Medical advice and information about accessing the right service at the right time is available for free across Wales.

“This fantastic service, supported by £15m of Welsh Government funding, will help people receive the most appropriate care for their health needs and will also help to ease pressure on our vital 999 service

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“Together with the NHS 111 Wales website, this easy to remember free phone service will make a real difference to our healthcare service in Wales.”

Richard Bowen, National Programme Director for 111 said: “Often within the NHS, access to urgent care services is really quite confusing.

“You don’t know what services are open when and, depending on your condition, you don’t know which healthcare professional would be the best person for you.

“The NHS 111 Wales website and free-to-call 111 number simplifies all of that, so from now on you only have to dial 111 and you will be signposted to one of a range of different options.

“We’re thrilled that this service is now available to everyone in Wales and I’d like to personally thank everyone involved. This is a significant milestone for NHS Wales and we intend to continue improving the service going forward.”

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Dr Stephen Bassett, National Clinical Advisor for 111, added: “Until now, people have had to use different numbers to contact different services, but 111 brings them together under one number.

“People calling 111 will firstly speak to a specially-trained call handler who will ask a series of questions.

“This will allow the service’s experienced healthcare professionals – nurses and, during evenings, weekends and bank holidays, GPs and pharmacists – to prioritise calls so the most seriously ill are treated first.

“Depending on the urgency of their condition, some people will get a call back from a nurse, doctor or pharmacist if they call out-of-hours.

“If they need to see a GP out-of-hours, 111 colleagues can arrange this.”

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Stephen Clinton, Assistant Director of Operations for the Welsh Ambulance Services NHS Trust, said: “There’s been a lot of great work over the past six years growing NHS 111 Wales and we’re very proud of what has been achieved.

“Our teams across Wales now help close to a million people each year with their urgent care needs, 24 hours a day, seven days a week.”

(Lead image: Wales Ambulance Service Trust)

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Dance

Doctors prescribe dance classes to keep patients on their feet

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Over 65s in Swansea Bay are being encouraged to attend dance classes in a bid to keep them on their feet.

Five of the health board’s clusters – groups of GP surgeries working together within a geographical area – are backing the scheme as the exercise to music is proven to aid falls prevention.

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Each class is led by a trained dance teacher with participants encouraged to follow a range of routines, designed to develop their strength and balance, with the option of using a chair for support if their mobility is limited.

The Dance for Health programme is a collaboration between the health board, clusters, local authorities, and Aesop, an arts focused charity.

Alyson Pugh, Programme Manager at Aesop, said: “We are delighted to be working with our partners in the health sector to improve the health and wellbeing of people aged over 65 through the medium of dance.

“During each class participants will move to a variety of music from all around the world. The classes are fun and vibrant, increasing fitness, mobility and strength.

“Afterwards, participants will have a good chance to get to know one another over a cup of tea or coffee. No previous experience is needed, everybody is welcome.”

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So far classes are held in Pontardawe, Morriston, Seven Sisters, Cwmavon and Briton Ferry, Upper Killay, Reynoldston, Mumbles and the Waterfront Museum.

Alyson said: “The health board asked for 12 classes across Swansea Bay and funded the management side while the GP clusters are funding the delivery of the classes. They wanted it to be grass roots up.

“Anyone can walk in but they wanted the main referrals to come from the virtual wards and local area coordinators and social prescribers, a whole community approach.”

Lizzie MacMillan (Image: Swansea Bay HNS)

Dance artist Lizzie MacMillan (left), a development officer for Dance for Health, said: “It’s for older people and people who are struggling a little bit with perhaps balance issues, mobility issues as well, so we are not expecting them to foxtrot along the floor on the first class or anything like that. It builds up over the weeks.

“We start off quite gently, just seeing where everyone is in the class – I like to gauge the class first of all to see if people are having problems with balance or perhaps giddiness or joint problems. I like to get to know each person in the class so that I can look after them and know their capacity for movement.

“We use the chairs quite a lot if someone is unsteady on their feet. They can still do a variation using the chair for support. We also do a standing variation if people are a little fitter or a little bit more able to push themselves further in the class.”

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Over 65s in Swansea Bay are being encouraged to attend dance classes in a bid to keep them on their feet. (Image: Swansea Bay NHS)

Mike Garner, Cwmtawe Cluster lead, said: “We are delighted to be participating in this programme as it fits in perfectly with our goal of improving well-being and helping people remain fit and healthy.”

One participant, Pauline Anderson, said: “I’ve been to four or five classes. I thought I would try it to see what it’s like and it’s been very good.

“As you get older you become more immobile. I’ve been struggling with my knees and joints, so I have found it helpful.

“I would advise anyone thinking about it to just come along.”

Another participant, Betty Didcock, said: “I try to keep active as much as I can. I used to enjoy dancing when I was younger. I’ve made friends here. If you’re a bit shy, it’s a wonderful place to come to get used to talking to people. I’m a quiet one. I don’t always do it right but I have a go.”

While Amber Davies said: “I thought I’d come along to see what it was like. It’s important to keep busy and remain active. It’s also a good way of meeting new people.”

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(Lead image: Swansea Bay NHS)

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One-in-a-million nurse bids farewell to NHS after epic 46 year career

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A “one in a million” nurse is saying his final goodbye to the NHS after 46 years.

When Martin Green hangs up his scrubs for the final time on Sunday (May 15th) it will signal the end of an epic career which has spanned several hospitals and services dealing with everything from birth to death.

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“I have done my fair share,” said the Morriston Hospital bed site manager, who turns 66 next week.

“I left school at 15 without any qualifications and had to work my way up the hard way. I often sit there and reminisce.

“One of the things I will miss is the team I am with at the moment. We have been together a while and have been through quite a bit.”

Martin is a valued member of a team right at the heart of the incredibly busy Swansea hospital, monitoring patient movements and bed capacity across the site.

It is the type of role which did not exist when Martin joined a very different NHS in May 1976.

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Having left his native Ebbw Vale, where he had volunteered at the local hospital, he joined a nurse training programme at Frenchay Hospital in Bristol when he was just 18.

As a pupil nurse working towards qualification as an enrolled nurse, Martin had to live in the hospital accommodation and obey strict rules.

“I must admit it was a strict but wonderful training school at Frenchay,” said Martin, who lives in Port Eynon, Gower, with long-term partner Wayne.

“If you came onto the ward and your uniform wasn’t up to scratch you were sent back to your room.

“We didn’t wash our uniforms ourselves. They went to the hospital laundry and came back starched stiff as a board. You could stand them up on your own.

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“If you couldn’t wear a starched uniform you had to get a special note from the doctor.”
Martin added: “The uniforms have changed a bit since then. I think the scrubs we have now are the most comfortable.”

Once qualified, Martin worked in the intensive care unit in Frenchay for a short period, then Singleton Hospital in Swansea before moving to mental health at Pen-y-Fal Hospital in Abergavenny.

After that he took an interest in urgent care and worked first in the accident and emergency department at the Royal Gwent Hospital in Newport before joining A&E at Morriston for its opening in late 1985.

While there he went back to being a full-time student for a year on a course that enabled him to progress from enrolled to registered nurse.

“The course was birth to death,” he said.

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“You started in maternity because you had to see so many deliveries and worked up from there.

“A few years later, when I was back in A&E at Morriston, a mother came in with a boy of about five or six years and asked if I remembered him.

“Turned out I had witnessed his birth while on my course.”

There can be few nurses who have worked across such a wide range of services as Martin.

But whatever he has done, he has done so with compassion and it is for that his colleagues will remember him most.

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Colleagues gathered outside the main entrance of Morriston Hospital to bid farewell to nurse Martin Green, centre, and presented him with gifts including John Lewis vouchers. (Image: Swansea Bay NHS)

Carol Doggett, Interim Director of Nursing at Morriston Hospital, said Martin’s colleagues have dubbed him “one in a million”.

Summarising some of the many compliments that have been paid to Martin, she said: “Being a nurse is much more than wearing a uniform. It is being kind, compassionate, professional and recognising it’s a privilege to work with people from all walks of life and provide them with care.

“I’ve been told that Martin is unique – one of a kind. He is there for everyone as a friend and a nurse who will always go the extra mile.

“His closest colleagues have called him in Welsh, halen y ddaer, which means salt of the earth. He really is one in a million.”

Lead image: Left, Martin Green as a pupil nurse during his first month of training at Frenchay Hospital in Bristol in 1976, and right, working his last few days before retirement from his role as bed site manager at Morriston Hospital in Swansea. (Image: Swansea Bay NHS)

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Overseas nurses made huge personal sacrifices to strengthen workforce

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International nurses spent up to two years away from their own families after relocating to Swansea Bay during the Covid pandemic.

These are among the huge sacrifices made by more than 130 nurses who were recruited from around the world in the past two years to boost the workforce and improve the level of care during a hugely challenging period Swansea Bay University Health Board have said.

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Many came from India, Philippines, the Caribbean and Africa, spending months – years in some cases – without seeing their families in order to continue their development in nursing in Swansea Bay.

The level of sacrifice has been more than first anticipated for some of the nurses recruited from overseas.

For Susan Mhlahleli, the start of the Covid pandemic coinciding with her arrival from Zimbabwe meant she spent two years away from her husband and two children – one of whom has cerebral palsy – before they finally reunited in March this year.

Susan, who is a staff nurse on Morriston Hospital’s Pembroke Ward, said: “I came in March 2020 right at the start of Covid.

“The plan was for my family to come here two or three months after I arrived, but Covid hit and it wasn’t possible.

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“There was a chance for them to come here, but I didn’t want them to spend 11 hours on a plane in a confined space in the heat of Covid.

“I wanted to progress my career and coming here gave me the experience to work with equipment I had only heard and read about.

“I originally came here wanting to be a perfusionist, but there are so many other opportunities I can now pursue.”

Susan was among the 130 overseas nurses who were invited to an event at the Swansea.com Stadium to show appreciation for their efforts and sacrifice.

An event was held to mark International Nurses Day (Image: Swansea Bay NHS)

The event was held to mark International Nurses Day, which coincides with the birthday of Florence Nightingale, the founder of modern nursing.

Swansea Bay’s international nurses have predominantly gone into acute care settings in Singleton, Morriston and Neath Port Talbot hospitals.

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At the celebratory event, nurses were treated to an afternoon tea, with a number of senior health board officials in attendance.

Mark Hackett, Swansea Bay UHB Chief Executive, said: “It was a fantastic event. These people have come from the other side of the world to work for Swansea Bay.

“It’s really heart-warming to see people and talk to them about why they wanted to come to Swansea Bay, and what they can contribute.

“We want to see a far more diverse work force where everybody gets an opportunity to advance and succeed in their careers.

“We have a thriving health system and there are huge opportunities for everybody, particularly these nurses who are giving an enormous boost to our workforce.

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“We want to encourage more and more nurses to come here. By giving these international nurses a fantastic experience, what that will do is encourage their friends and colleagues to come to Swansea Bay.

“From our perspective, that will help us in delivering high-quality excellent patient care.”

Nurses came to Swansea from places such as India, Philippines, the Caribbean and Africa (Image: Swansea Bay NHS)

Gareth Howells, executive director of nursing and patient experience, said: “These nurses have travelled from all parts of the world to come to our health board to help our communities and help us care for people who need it.

“It’s exceptionally brave and we owe them support and respect.

“These nurses complement the quality nurses we already had in the health board.

“They have a high level of experience – they are exceptionally skilled nurses.

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“Whichever country these nurses have come from, they care and want to make a difference here.”

The influx of international nurses has helped fill a big void within the health board’s workforce.

Lynne Jones, heard of nursing education, has played a key role in the recruitment drive of international nurses.

“In what has been a very challenging time for the entire world over the past two years, these nurses have opted to continue their careers in Wales and our health board,” she said.

“They have made a huge contribution to filling vacancies and providing the level of care our patients require.

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“As a health board, we are well aware of the sacrifices they have made to come here. They’ve left their homes, they families and job, which isn’t an easy decision to make.

“We are really pleased with our recruitment of overseas nurses over the past two years, and this event has shown them our appreciation of what they’ve brought to our health board.”

Some nurses have spent months – years in some cases – without seeing their families in order to continue their development in nursing in Swansea Bay. (Image: Swansea Bay NHS)

Other overseas nurses who attended the celebration included Beulah Shenje, who arrived from Zimbabwe in January 2020 and works in cardiology in Singleton Hospital.

She said: “This event made me feel special and appreciated.

“I was honoured the health board took the time to hold this event for us, and for senior figures to be in attendance.

“It means a lot to me and shows they appreciate us.

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“This will certainly encourage more nurses from Africa to come to Swansea and help the health board even more.

“My friends in Zimbabwe have asked about coming here to work because they’ve heard so many good things.

“The exposure to more advanced technology here is a big thing because it helps you develop so you can help more people.

“Everyone shares the same goal here – helping people.”

International nurses spent up to two years away from their own families after relocating to Swansea Bay during the Covid pandemic. (Image: Swansea Bay NHS)

Dolapo Akinnayajo works in Morriston Hospital’s Intensive Therapy Unit following her arrival from Nigeria in September 2020.

She spoke about the sense of pride felt in working for the health board, and believes her experience will encourage more nurses to pursue a nursing career in Swansea Bay.

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She said: “I feel very proud to work for our health board. I believe we are all making a difference to the community.

“The reception we’ve received as nurses has been amazing. From the first impression onwards, what we’ve received is love and warmth. It has surpassed expectations.

“And now, to have an event like this put on for us international nurses really shows how much we are appreciated.

“I’ve been telling all my friends, family and former colleagues in Nigeria just how lovely Swansea and Wales is.

“It was a massive relocation but it was a huge opportunity.

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“I am from a developing country, but this is a developed country and the bar is set high. There is access to world-class equipment to help people, and it helps develop you in your role too.”

(Lead image: Swansea Bay NHS)

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