Urgent medical and health advice is now available across Wales 24 hours a day, seven days a week following the successful rollout of the 111 helpline.
The service, which is run by the Welsh Ambulance Services NHS Trust, and can be accessed online at 111.wales.nhs.uk or by telephone by calling 111, will give people up-to-date health advice and guidance on which NHS service is right for them.
The NHS 111 Wales website includes more than 65 symptom checkers and information about local services, and should be everyone’s first port of call before making a phone call.
But if your health concern is urgent, call handlers on the 111 helpline can also help you get the right treatment at the right time and in the right place.
The service has now been rolled out to all seven health board areas in Wales including Cardiff and Vale University Health Board, which came online last month.
Health Minister Eluned Morgan said: “Medical advice and information about accessing the right service at the right time is available for free across Wales.
“This fantastic service, supported by £15m of Welsh Government funding, will help people receive the most appropriate care for their health needs and will also help to ease pressure on our vital 999 service
“Together with the NHS 111 Wales website, this easy to remember free phone service will make a real difference to our healthcare service in Wales.”
Richard Bowen, National Programme Director for 111 said: “Often within the NHS, access to urgent care services is really quite confusing.
“You don’t know what services are open when and, depending on your condition, you don’t know which healthcare professional would be the best person for you.
“The NHS 111 Wales website and free-to-call 111 number simplifies all of that, so from now on you only have to dial 111 and you will be signposted to one of a range of different options.
“We’re thrilled that this service is now available to everyone in Wales and I’d like to personally thank everyone involved. This is a significant milestone for NHS Wales and we intend to continue improving the service going forward.”
Dr Stephen Bassett, National Clinical Advisor for 111, added: “Until now, people have had to use different numbers to contact different services, but 111 brings them together under one number.
“People calling 111 will firstly speak to a specially-trained call handler who will ask a series of questions.
“This will allow the service’s experienced healthcare professionals – nurses and, during evenings, weekends and bank holidays, GPs and pharmacists – to prioritise calls so the most seriously ill are treated first.
“Depending on the urgency of their condition, some people will get a call back from a nurse, doctor or pharmacist if they call out-of-hours.
“If they need to see a GP out-of-hours, 111 colleagues can arrange this.”
Stephen Clinton, Assistant Director of Operations for the Welsh Ambulance Services NHS Trust, said: “There’s been a lot of great work over the past six years growing NHS 111 Wales and we’re very proud of what has been achieved.
“Our teams across Wales now help close to a million people each year with their urgent care needs, 24 hours a day, seven days a week.”
(Lead image: Wales Ambulance Service Trust)
New regional centre at Morriston Hospital to treat lung conditions given go-ahead
Plans for a new multi-million pound Adult Thoracic Surgical Centre for South Wales can go ahead at pace following a major boost from Welsh Government.
The new centre, to be based at Morriston Hospital, Swansea, will treat lung cancer patients and others who need surgery for a range of chest conditions.
It will be able to operate on an increased number of patients, potentially upwards of 20% more, and will be the third largest centre in the UK.
Following extensive public consultation in 2018, it was agreed that the new centre will provide a single service for South Wales for residents living in the Swansea Bay; Hywel Dda, Cwm Taf Morgannwg; Aneurin Bevan, Powys and Cardiff and Vale Health Board areas. The centre is expected to be open within the next three to five years.
Patients will be treated as much as possible within their local health board area, only having to travel to the Morriston centre for pre-admission assessment and the surgery itself.
The endorsement of the proposal by the Minister for Health and Social Services, Eluned Morgan will enable the next key stage – the development of detailed plans – to now get underway.
Siân Harrop-Griffiths, Swansea Bay University Health Board’s Director of Strategy and project lead, said: “Developing this scheme and getting the agreement of all the clinicians and organisations across South Wales has been time consuming and complex.
“But we are delighted that this endorsement by the Minister means we can now take this work forward at pace to provide better thoracic surgical services for everyone across South Wales.”
Malgorzata Kornaszewska, Consultant Thoracic Surgeon at Cardiff and Vale University Health Board and Clinical Lead for the South Wales Adult Thoracic Surgical Services Programme said: “The new centre will be a centre of excellence with access to modern technology, and will be able to offer a comprehensive, modern, timely and high standard service to our patients.
“It will also create an excellent opportunity for teaching, training and research. This is an exciting time for the thoracic teams and Welsh thoracic patients.”
The South Wales Adult Thoracic Surgery Centre will standardise the delivery of these services across South Wales, improving the long-term sustainability of the service.
Having the specialist service in one dedicated centre will improve equity of access and patients’ experiences, and most importantly provide better health outcomes.
The single site thoracic surgery centre will be designed in line with best practice and the recommendations of various reviews and consultation processes.
As a centre of excellence, it will provide dedicated thoracic surgery to meet national standards, enabling sub-specialisation of surgeons, which in turn will enable a higher standard of complex surgical procedures to be performed.
All health boards in South Wales, led by Swansea Bay UHB, have worked together alongside the Welsh Ambulances Services Trust and community health councils to develop and agree a plan to develop this new unit at Morriston Hospital.
Carpenter still at work after nearly slicing off his fingers says thanks to Morriston Hospital
A retired carpenter who almost sliced off his fingers is still crafting away in his workshop thanks to the skill of Morriston Hospital staff.
Colin Taylor was working on turning a piece of wood into a teapot-shaped plant potholder when his wood cutter slipped and went into his hand.
But despite slicing two fingers through to the bone, he is not just busy in his garden workshop but has also rediscovered his artistic skills as a way of thanking hospital staff.
The 73-year-old said: “I had put the wood in a vice and started shaping it with an electric cutter. I had a new blade which was able to cut everything including metal.
“It had gone well, when I had an itch on my nose and went to scratch it. I took my hand off the cutter and it cut across the timber and across my hand.
“There was blood spurting up in the air. I knocked the cutter off immediately, and my wife called my daughter who is a good first aider. She came up and my fingers were hanging off. I’d damaged them all, but particularly my middle and index finger, and had severed two tendons.
“My daughter took me to Prince Charles Hospital in Merthyr but they contacted Morriston Hospital who told me to come down straight away.
“From the moment I went in it must have been the best treatment in my life. The people were so nice and courteous. I was seen to first by a young lady who cleaned me up, and then the doctor came and took a look at it and said I’d have to have an operation.
“They injected my finger and the operation didn’t take too long, and I went home and my left hand was in a plaster for in six weeks. The surgeon fixed the tendons.
“It is not 100%, but it is what it is. I have got to get on with it. It’s a bit stiff in the morning and I can’t bend my middle or index finger like I used to.”
The grandfather of three has since produced a couple of paintings which he has presented to staff at Morriston Hospital by way of thanks.
He added: “I did some painting a long time ago. I always enjoyed painting and carpentry, although I know I’m no Picasso.
“But the people in hospital were so good to me I just wanted to do something to thank them.
“I’m not surprised the NHS has such a good reputation with people like that working there.”
Specialist hand physiotherapist Iona Davies added: “Following surgery and initial assessment at Morriston Hospital, Mr Taylor was able to access our specialist hand therapy services virtually, at a time when local therapy services were constrained due to Covid.
“This eliminated the need for him to travel from Tredegar, where he lives and cares for his disabled wife.
“He has been dedicated to his rehabilitation and exercises, and as a consequence has been able to achieve his treatment goals, returning to woodwork and painting. The outcome following such an injury is dependent as much on patient’s motivation and commitment as it is on surgical skill and therapy input.
“We were delighted to receive his gift.”
Lead image: Colin and daughter Heather with the painting of Morriston Hospital (Image: Swansea Bay NHS)
Plans for Vascular Hybrid Theatre at Morriston Hospital get a major boost
Plans for a state-of-the-art new operating theatre at Morriston Hospital which combines a traditional operating room with advanced medical imagery, have taken a huge step forward.
Health and Social Services Minister Eluned Morgan has endorsed the high level multi million pound proposal. This means Swansea Bay University Health Board can now develop the next-stage detailed business case for the Vascular Hybrid Theatre for South West Wales.
Vascular surgery treats patients with diseased arteries and veins. Blocked arteries can result in limb loss (amputation) and swollen blood vessels (aneurysms) which can burst, resulting in sudden death.
The Vascular Hybrid Theatre, the first in South West Wales, will combine operating theatre functionality and state of the art X-ray imaging equipment. It will treat around 500 patients a year, and some patients who currently need to go to England for treatment will be able to have their care in Swansea instead. The theatre could open early in 2025.
The new theatre will be used by Morrison Hospital’s vascular surgeons and radiologists to carry out minimally invasive techniques, often known as ‘keyhole surgery.
Compared with traditional surgery, hybrid operating theatre surgery is less invasive and less traumatic for patients. The hybrid approach will give patients quicker access to surgery and in some cases could mean the difference between limbs, and lives, being saved.
Currently, a significant number of South West Wales’ patients undergo staged procedures during their care, which can lead to multiple or prolonged stays in hospital.
Swansea bay University Health Board say that access to these new advanced surgical technologies will allow Morriston’s vascular surgeons to perform both minimally-invasive image guided procedures, as well as traditional open surgery. This will not only improve the overall patient experience, but reduce the risk of amputation, reduce the length of stay in hospital and cut waiting times.
The hybrid theatre will treat patients from the Swansea Bay, Hywel Dda and Powys health board areas.
Investment in the new theatre will also save a significant amount of money for the health service because the surgical techniques the hybrid model supports not only improve patient outcomes, they are also much more efficient.
The hybrid theatre will also support the clinical staff teaching.
Huma Stone, Swansea Bay UHB’s Associate Service Director, Clinical Support Services for Morriston Hospital, said: “We welcome this long awaited development and are excited that we will be able to treat patients using a combination of traditional surgery and the latest minimally invasive (keyhole) treatments at the same time, saving lives and limbs. This also reduces the number of times a patient is admitted, and shortens the patient stay in hospital.”
Senior Consultant Vascular Surgeon Louis Fligelstone said: “This brings state of the art facilities to west Wales that will enable optimal treatment of patients with swollen blood vessels (aneurysms) and blocked blood vessels and will save lives and limbs, whilst reducing the time patients spend in hospital.”
(Lead image: Swansea Bay NHS)
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