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Pembrokeshire’s NetLet moves into new premises in Milford Haven

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NetLet UK, the fast-growing Pembrokeshire hospitality network which provides holiday accommodation as well as housekeeping and laundry services for the hospitality sector, has moved into new premises in Milford Haven Docks.

The larger premises bring the whole NetLet operation together under one roof and have increased its laundry capacity in line with its growth. This has also enabled NetLet to offer more than 30 new job opportunities.

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The new site includes a laundry, stores, offices, a boardroom and a training centre. The company, which saw 47% growth last year, specialises in fully managed self-catering holiday accommodation. As well as having its own in-house housekeeping department, it also provides laundry and housekeeping services for independent holiday homes and the whole hospitality sector, ensuring year-round employment for its staff.

NetLet managing director Emma Taylor says the new premises have streamlined the company’s operations.

“It enables a much better workflow: laundry is dropped off in our drop off zone, goes straight into the laundry and straight from there into the stores, where it can be packed up ready to go out, with no crossover,” she says.

Emma Taylor at NetLet’s new Milford Haven premises

Despite the challenges of the Covid-19 pandemic, NetLet’s rapid growth last year enabled it to invest not only in new premises but also in new equipment.

“We invested heavily into the state-of-the-art laundry equipment including a 25kg washing machine and an automatic iron and fold press, which have increased capacity,” says Emma. “We’re bringing in some more crew vehicles this year too: all of our profits are being reinvested back into the company.”

This means the company is now seeking to recruit two new full-time managers and three senior housekeepers. It also has up to 20 part time seasonal positions available between May and September.

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To support its recruitment drive, the company has redesigned its training package, raised its wages and introduced new bonus packages and rewards for staff.

Other developments are designed to support the company’s long-running commitment to sustainability. It has bought new auto dosers for its washing machines, which cut the amount of chemicals used in each wash.

“We’re very conscious of the green aspects, which is why we make sure we stay as eco-conscious as possible and will be continuing to work on our sustainable development policy,” says Emma. “Even the welcome packs we provide in all our holiday properties are eco-friendly and sustainable.”

Looking to the future, further growth is already on the cards with the company taking on an adjacent building in order to expand its overall operations to facilitate ongoing growth.

“Growth was the main aim for us last year and now we’ve been able to invest to accommodate further growth again,” says Emma. “We have different revenue streams and can mould them into different packages for our clients. This gives us the ability to adjust to market demands and specific needs.”

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