Vodafone explains what happened
Vodafone says yesterday’s outage was caused by a non‑malicious software issue with a vendor partner, not a cyber attack. The company says broadband, 4G and 5G services have now fully recovered and apologised for the disruption.
Next updates: Swansea Bay News will continue to monitor Vodafone’s service status and share further statements if issued.
The problems persist for many
Despite Vodafone’s statement, customers across the UK continue to report broadband issues. Some Lebara users are also affected. Vodafone’s advice is to test your broadband and use its online help pages, though many report long waits on helplines.
Next updates: We are awaiting a further response from Vodafone for those still experiencing problems.
Vodafone explains what happened
Vodafone says yesterday’s outage was caused by a non‑malicious software issue with a vendor partner, not a cyber attack. The company says broadband, 4G and 5G services have now fully recovered and apologised for the disruption.
Next updates: Swansea Bay News will continue to monitor Vodafone’s service status and share further statements if issued.
Vodafone outage still lingering this morning
Vodafone’s network problems appear to be largely resolved, but reports suggest some disruption remains. Monitoring site Downdetector was still showing around 1,500 customers experiencing issues early this morning, indicating a “hangover” from yesterday’s major outage.
The number of reports is far lower than the peak seen on Monday afternoon, and there is currently no sign of a repeat of the widespread disruption.
Vodafone issues apology as network recovers
A Vodafone spokesperson said: “This afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services. 2G voice calls and SMS messaging were unaffected and the network is now recovering. We apologise for any inconvenience this caused our customers.”
Next updates: Swansea Bay News will continue to monitor Vodafone’s service status and update readers as more details are confirmed.
Vodafone says network is “recovering”
Vodafone has apologised to customers and confirmed that its broadband, 4G and 5G services are now “recovering” after a nationwide outage earlier this afternoon. The company said 2G voice calls and SMS messaging were unaffected.
- Vodafone has not yet explained the cause of the outage.
- At the peak, more than 135,000 complaints were logged nationwide.
- Customers continue to report patchy service as connections stabilise.
Next updates: Swansea Bay News will continue to monitor Vodafone’s service status and update readers as more details are confirmed.
Services slowly coming back online
Customers are reporting that Vodafone broadband and mobile data services are gradually being restored across parts of the UK, although there has been no official statement from Vodafone confirming the cause of the outage or when full service will return.
- Reports suggest connections are stabilising in some areas this evening.
- No official update yet from Vodafone on the cause or full restoration timeline.
- Earlier, more than 135,000 complaints were logged nationwide at the peak of the outage.
Next updates: Swansea Bay News will continue to monitor the situation and update readers as soon as Vodafone issues a formal statement.
Outage reports climb past 135,000
Vodafone says engineers are continuing to investigate the nationwide outage affecting broadband, 4G and 5G services.
- Downdetector shows more than 135,000 complaints nationwide.
- Vodafone repeats it is “aware of a major issue” but gives no timeline for restoration.
- Customers across Wales and the wider UK continue to report patchy or no service.
- Other providers including BT, Sky, Virgin Media, EE, O2 and Voxi also saw spikes in outage reports.
Next updates: Swansea Bay News will continue to update this article as soon as new information is confirmed.
Vodafone confirms engineers investigating
Vodafone says engineers are continuing to investigate the nationwide outage affecting broadband, 4G and 5G services.
- Reports peaked at over 130,000 on Downdetector.
- Services remain patchy across Wales and the wider UK.
Nationwide outage leaves thousands offline as Vodafone says network is now recovering
Monitoring site Downdetector recorded more than 130,000 reports of problems from around 2.30pm on Monday (13 October), with users unable to get online via Wi‑Fi or mobile data. Many also reported being unable to access Vodafone’s own website or app.
The disruption appears to be nationwide, with reports from Wales, England, Scotland and Northern Ireland. Customers have described “total blackouts” of service, leaving many working from home unable to connect.
According to Vodafone’s website, the company has more than 18 million UK customers, including nearly 700,000 home broadband users.
Other providers also affected
The outage comes amid wider reports of connectivity issues at other major providers, including BT, Sky, Virgin Media, EE, O2 and Voxi. Some users also flagged problems with messaging apps such as WhatsApp.
It is not yet clear whether the issues are linked to a single underlying fault in the UK’s internet backbone infrastructure.
Vodafone response
Vodafone has not yet issued a detailed explanation for the outage. The company has confirmed it is aware of the problem and engineers are investigating. No timeline has been given for when services will be restored.
Local impact
In South West Wales, customers in Swansea, Neath Port Talbot, Llanelli and across Carmarthenshire have reported being unable to connect. Some have resorted to tethering via other mobile networks to stay online.
What to do if you’re affected
- Restarting routers or devices is unlikely to resolve the issue until Vodafone restores service.
- Customers who need urgent internet access may be able to tether through another mobile provider if available.
- Updates are expected to be shared via Vodafone’s official social media channels.
The article is dated wrongly.