After a recommendation, Roxanne reached out to Working Wales, and was connected with a careers adviser, Aaron Jenkins, who identified that refining her interview technique could be the key to her success.
Roxanne said: “Aaron and I went through a mock interview process. We recorded my responses and reviewed them to see where I was strong and where I needed improvement. We specifically worked on the STAR technique. This helped me feel much more confident going into my next interview.”
With this newfound confidence, Roxanne soon secured a role as a claims technician with a company specialising in agricultural machinery and supercars.
Roxanne shared: “We practised the interview technique the day before my actual interview. It made all the difference. I was confident in my answers, and I knew how to present myself well.”
Now, she encourages others, especially young adults, to reach out for careers support.
She said: “It’s okay to ask for support. I think a lot of people in their twenties feel pressure to do it all on their own. But services like Working Wales are there for a reason. Be honest with your adviser about your situation—that is when you will see the best results.”
Roxanne’s success is just one example of how Working Wales, funded by Welsh Government and delivered by Careers Wales, helps people take confident steps toward their futures. Over the past year, careers advisers like Aaron supported over 31,000 adults and 5,000 young people across Wales, providing each customer with tailored career information advice and guidance.
Moreover, the service supported over 50,000 customers through the multi-channel Connect service, the first point of contact for career advice and guidance across Wales.
Working Wales also organised or attended 276 recruitment events in partnership with employers across Wales. These events connected local job seekers with real opportunities and provided on-site guidance, from CV support to interview preparation, with positive outcomes for many participants.
To read more stories like Roxanne’s and learn more about Careers Wales’ work across the country, explore the latest Careers Wales annual report.
