Swansea Council says its recruiting more waste staff and ensuring back-up staff are available to plug any gaps in the teams. This includes having more agency staff available and other resources to bolster the workforce.
The move follows complaints from residents about missed and delayed household waste and recycling kerbside collections.
The council says the extra staff will be in place within the next few weeks. In the meantime, if there are any missed collections residents are being asked to leave their waste on the kerbside as the council will return the next working day or as soon as possible after.
Cllr Cyril Anderson, the council’s Cabinet Member for Community, said, “There have been some operational problems with our waste collections recently and we understand the problems this causes for residents.
“I want to apologise to everybody who has been affected by missed waste collections and to reassure our residents that we are determined to improve the service as quickly as possible.
“We are recruiting significant numbers of new staff into our waste team and intend to supplement them with even further resources in the coming weeks and months to ensure collections can be completed on the stated day.
“It may take a few weeks to introduce the extra resources, so if your bin collection is missed, please leave them on the kerbside and we’ll do everything we can to collect them the next working day or as soon as possible.
“We will continue to update residents, and we are grateful for their patience and understanding during the next few weeks.”
