Packs to calm the chaos of shopping
The busy city centre shopping centre has introduced Sensory Packs containing noise‑reducing headphones, fidget tools and calming aids to help visitors who struggle with sensory overwhelm, anxiety or stress in crowded spaces.
The packs are available on request from the security team and are designed to make shopping trips less daunting for families and individuals who might otherwise avoid the Quadrant.
The centre has also signed up to the Hidden Disabilities Sunflower scheme, meaning shoppers wearing the sunflower lanyard can discreetly signal they may need extra support.
Training to tackle hidden barriers
Centurion, who own the Quadrant, say every front‑of‑house worker has now undergone specialist training with Wales‑based diversity experts Delsion, giving them the confidence to support neurodivergent customers and those with non‑visible disabilities.
The move comes against a stark backdrop. Research shows that three‑quarters of disabled shoppers have walked out of a store because of poor accessibility or service, while seven in ten never return after a negative experience. Campaigners say this underlines the importance of centres making visits easier and more spontaneous, without the need for detailed planning.
Adam Gibbons, Property Director at Centurion, said:
“Making sure our shoppers feel supported, understood, and genuinely welcomed is central to who we are. By equipping all our front‑of‑house team with disability inclusion training and introducing Sensory Packs, we are taking meaningful action to improve the experience of neurodivergent customers.”
“Positive example” for UK centres
Julian John, CEO of Delsion, added:
“It’s essential that shopping centres take proactive steps towards neurodiversity inclusion, especially as many neurodivergent needs are not immediately visible. The Quadrant is setting a positive example for centres across the UK.”
How to get a pack
Shoppers can request a Sensory Pack by approaching a security team member or visiting the control room on the first floor, near the lift and customer toilets.
