Police officers in the Dyfed-Powys force area are setting out to knock on the door of every home across four counties over the next three years.
The Dyfed-Powys Police neighbourhood policing and prevention team has launched the initiative, called Operation Connect, with the aim of visiting and connecting with every household in Carmarthenshire, Pembrokeshire, Ceredigion and Powys.
The force has set itself a target of knocking on 257,416 residential doors — the number of homes currently active on local council tax systems — within three years.
It is the second phase of a wider drive to improve how the force communicates with the public, following the launch of its two-way messaging system, Dyfed-Powys Connects, in September 2025.
Chief Inspector Dominic Jones said it was vital that officers made every effort to connect with the people they serve.
“It is vital that we make every effort to connect with those who live and work in our communities, as our public deserves to know their local police teams and feel a genuine sense of trust and confidence in Dyfed-Powys Police,” he said.
“I know how much our neighbourhood policing teams care about their areas, and we are undertaking this work because we truly care about the communities we serve.”
During the visits, police community support officers will help residents fill in short “priority surveys” designed to capture what local people are worried about.
The force says that information will help officers target their work at the issues that matter most in each area, and provide measurable data on community confidence.
It is a sizeable undertaking for a team of its size. The force says it has 189 officers and staff across its neighbourhood teams — 131 PCSOs and 58 police constables — meaning each would need to visit around 1,362 properties to cover the whole area.
That works out at roughly six homes a day per officer, every day, across a 12-month period.
The force says it will report back to communities on what it finds and what it does about it, through a “You said, we did” approach.
“By reporting back on our progress through ‘You said, we did,’ we will continue to build, solve problems, and maintain lasting relationships with the communities we serve,” Ch Insp Jones added.
Officers will carry cards pointing residents to the Dyfed-Powys Connects service, a free messaging system that sends information from local policing teams directly to people’s phones and inboxes.
The force stresses that the service is not a way to report crimes or incidents, and is not monitored around the clock — anyone needing to report a crime should still use the usual channels.
