The council says the move will bring one of its busiest frontline services into a modern, central location designed to make it easier for people to get help.
Supporting thousands of households
According to the council, the revenues and benefits team deals with around 15,000 in‑person visits every year. Staff handle everything from council tax bills and reductions, to housing benefit claims, business rates, social care finance, free school meals and the “passport to leisure” scheme.
The council says there will be no disruption to services during the transition, with the team continuing to operate from the Civic Centre until Y Storfa opens later this year.
“More modern and accessible”
Cllr Andrew Williams, Cabinet Member for Corporate Services, said the move would make it easier for residents to access vital support.
“Our revenues and benefits team provides essential financial support and advice to thousands of residents every year.
Moving to Y Storfa will mean we can offer these services in a more modern, central and accessible location,” he said.
The council says the relocation will also bring the team alongside Housing Options and Housing Support services, which are also moving to Y Storfa. Officials argue this will mean people no longer have to travel between multiple sites to get the help they need.
A one‑stop hub for services
The council says Y Storfa, based in the former BHS store on Oxford Street, is being developed as a community hub bringing together a wide range of services under one roof.
Alongside revenues and benefits, it will also house Swansea Central Library, the West Glamorgan Archive Service, the council’s contact centre, Citizens Advice, Careers Wales and the South Wales Miners’ Library.
Civic Centre redevelopment on the horizon
The council is working with regeneration specialists Urban Splash on proposals for the Civic Centre site. Plans are expected to be published for public feedback once finalised.
